Privacy policy

The purpose of this privacy policy is to inform users of our sites about the personal data we collect and how we use it.

Promotion Saguenay strictly complies with Quebec's Bill 25 regarding the protection of personal information.

 

Personal information collected

We only collect personal information that you have consented to provide to us. We limit the collection of your personal information to that which is necessary to establish, manage and maintain our relationship with you.

For example, personal information may be collected when :

  • Your subscription to our newsletter ;
  • Your service requests;
  • Or to answer your questions or comments.

 

Such personal information may include, but is not limited to:

  • Identifying information such as your first and last name, mailing address, e-mail address, telephone number, etc. ;
  • Any other information you choose to provide voluntarily;
  • Or any other information that may be useful in responding to your requests for services and enabling us to better adapt our interventions.

 

Intended use of personal information

We may use your personal information for the following purposes:

  • Identify you as a user of our website and as a customer, if applicable;
  • Establishing and maintaining our business relationship with you;
  • To provide you with ongoing services;
  • Executing contracts ;
  • Send targeted communications via e-mail;
  • To improve our products and services, including the use of this website;
  • Contact us if you have any questions or comments;
  • To provide you with information about our products and services that may be of interest to you;
  • Preventing errors and fraud ;
  • And comply with our legal obligations.

 

Sharing your personal information

In order to provide you with the products and services you have requested, we may transmit your personal information to trusted third parties, in particular :

  • Any entity in the event of a merger, corporate reorganization or change of control of our organization, in whole or in part, which will process your information solely for the purposes identified.

 

Use of cookies

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files that are stored on your computer when you visit our website. They contain information such as display language and certain browsing habits, such as your geolocation data. This data is used for statistical purposes, as well as to activate certain functions and facilitate your browsing. The information collected by cookies is confidential at all times. You can disable or block cookies by configuring your browser settings.

 

Links to other websites

From time to time, our Web site may provide hyperlinks to other sites. Information exchanged on these sites is not subject to this Privacy Policy, but to those of the external sites concerned, if any. In such cases, we invite you to consult them before disclosing your personal information.

 

Shelf life

Your personal information will be kept only for the time necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

 

Conditions of access, rectification and withdrawal

Once your identity has been confirmed, you may request access to the personal information we hold about you, in accordance with legal requirements. A written request is required.

You also have the right to request portability of your data, which means that we will provide you, upon request, with your personal information in a structured, commonly used and machine-readable format, where technically possible.

For any change to your information or to exercise your right to portability, please contact us promptly by phone or e-mail to keep your file up to date.

 

Contact details of the Privacy Officer

If you have any questions about the processing or updating of your personal information, or if you have any concerns in this regard, please contact us at the following e-mail address: confidentialite@saguenay.ca or by phone at +1 800 463-6565.

The Privacy Officer will contact you within thirty (30) days of receiving your e-mail.

 

Update to the above policy

We may modify the content of this Privacy Policy at any time. We therefore invite you to consult it on a regular basis in order to remain informed of the way in which we handle personal information.

This version was updated on 1er december 2024